Terms and Conditions

Terms of Service 

By accessing this web site, you are agreeing to be bound by the above website terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The content contained in this web site are protected by applicable copyright and trade mark law. Our Next Big Thing Pty Ltd as Trustee for Mackeen Family Trust (hereafter referred to as “Lottie Lane Coffee Roasters”) is the owner and operator of this website. Throughout the site, the terms “we”, “us” and “our” refer to Lottie Lane Coffee Roasters.

Your use and, continued use, of www.lottielanecoffeeroasters.com.au constitutes an acknowledgment and agreement by you that you accept and agree to abide and be bound by these Terms of Use and any amendments.

The information contained on the website is provided in good faith and has been obtained from sources believed to be accurate, current and honest. Lottie Lane Coffee Roasters and its staff do not make any representation or warranty as to the accuracy or completeness of all the information. Lottie Lane Coffee Roasters will not be liable for loss resulting from any action or decision by you in reliance on the information on the website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
Delivery Details

We aim to dispatch all orders by the next business day (Mondays to Fridays). You will receive a tracking number once your order has been dispatched.

Refund Policy

Returns are only accepted with prior approval from Lottie Lane Coffee Roasters within 14 days or purchase. The item must be returned in the original packaging. You are responsible for all return shipping costs. Lottie Lane Coffee Roasters will also accept returns in accordance with Tasmanian and Australian law.

For any issues or concerns with your order, please contact us.

Privacy Policy

All information entered is used only for the purposes of completing your order and is submitted securely. Your credit card information is not kept on file and your contact information will never be supplied to a third-party. Read our full privacy policy here.

Pricing & GST

Unless stated otherwise, all prices are inclusive of any applicable GST and are quoted in Australian Dollars. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”).

Repairs And Warranties

Most items are covered by manufacturers’ warranty so if a product is faulty while under warranty please contact us immediately so as to authorise a repair or replacement. If an item arrives and is faulty on arrival please contact us within 14 days so we can arrange a replacement or repair.

Product Descriptions, Errors & Omissions

Lottie Lane Coffee Roasters and its affiliates attempt to be as accurate as possible in all product descriptions, images, prices and stock availability. However, Lottie Lane Coffee Roasters cannot guarantee that product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by Lottie Lane Coffee Roasters itself is not as described, you can return the item in an unused condition, or Lottie Lane Coffee Roasters will cancel / reverse an order / payment if an order has been placed based on incorrect information.

Applicable law

These Terms of Use are governed by the laws in force in Tasmania, Australia and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Tasmania, Australia and any courts, which may hear appeals from those courts.